Not sure if you’ve heard of this term already but this one’s mandatory in my work. Since we’re dealing with customers, we can’t just directly say ‘No’ to them. We always have to offer empathy every time we’re about to broke their hearts.
I’ve been listening to Linkin Park’s Album One More Light since Chester’s passing. Actually, I’m listening to it as of this moment.
Last Friday, I was waiting for my boyfriend to pick me up from work. I was standing at our rendezvous whilst on my phone, to kill time. The traffic was terrible so I knew he’d be late.
I didn’t notice how long I’ve been waiting when I heard a man say ‘Miss. Miss.‘ As if calling someone. I looked around and saw that he was actually calling ME.
I work for a BPO company and I’m a Quality Coach. My job description is simple: help correct the mistakes of my colleague on their chats/emails. Sounds pretty simple, huh? I’m in this position for 6 years now and I’ve dealt with different types of employees and I can say it’s a tough job to master.